At Punjab Traders, customer satisfaction is our top priority. We offer easy returns and refunds under the following conditions:

1. Return Window

7 days from the date of delivery for most products.

2. Eligible for Return

• Damaged or defective product
• Wrong item delivered
• Product not as described
• Seal broken or used items are NOT eligible (except defective cases)

3. Return Process

1. Contact us within 7 days via WhatsApp or call (+92) 321-5079089
2. Send clear photos/videos of the issue
3. Our team will guide you on return pickup
4. Once received and verified, refund will be processed

4. Refund Method

• Advance payment refunded to original method (bank/Easypaisa/JazzCash)
• COD orders: refund via bank transfer after return
• Processing time: 5–10 working days

5. Non-Returnable Items

• Custom-made or personalized products
• Used or washed items
• Items without original packaging and tags

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